Custom goods will not be accepted back and are considered to be final sale.
If you wish to return any item, please complete the following steps so that we may respond promptly. No return or exchange authorization code is necessary.
1. Please send an email to firstname.lastname@example.org with your order number before sending anything back to us in the mail. You can also reach us by calling: 805.492.3703
2. After you contact Lavender and Canvas and we have determined eligibility for return, please indicate on the reverse side of your original packing slip, why the merchandise is being returned.
3. Enclose the packing slip/reorder form inside the parcel. Wrap and tape your parcel securely.
4. Ship, via USPS (United States Postal Service), to:
Lavender and Canvas
PO Box 1264
Thousand Oaks CA 91358
If you have any questions, please don't hesitate to reach out! We want you to absolutely LOVE your Lavender and Canvas bag, so feel free to ask us any questions you may have before placing an order.